Pacific Islands Telecommunication Association

At Pacific Islands Telecommunications Association (PITA), we strive to provide excellent services and products to our valued members. However, we understand that situations may arise where a refund is necessary. This refund policy outlines the guidelines and procedures for requesting a refund.

Eligibility for Refunds

1. Services: Refunds for services will be considered under the following circumstances:
   • If the service purchased was not provided as advertised or described
   • If there are technical issues or failures that prevent the proper delivery or utilization of the service.
   • If there is a breach of service-level agreements (SLAs) outlined in the contract or agreement.
     
2. Products: Refunds for products will be considered under the following circumstances:
   • If the product received is damaged, defective, or significantly different from what was advertised or expected.
   • If the product does not meet the specifications or requirements as outlined in the product description or documentation.

Refund Request Process

1. To initiate a refund request, customers must contact PITA’s customer support within [2] days from the date of purchase or service delivery.
2. Customers should provide relevant details regarding the reason for the refund request, including order or invoice numbers, product or service details, and any supporting documentation.
3. PITA will review the refund request and may require additional information or clarification to process the request effectively.
4. PITA aims to respond to refund requests within a reasonable timeframe and provide a resolution as promptly as possible.

Refund Options

Depending on the nature of the refund request, PITA may offer one or more of the following options:

1. Full refund: The total amount paid will be refunded to the customer.
   • Partial refund: A partial amount of the purchase price will be refunded based on the extent of the issue or discrepancy.
   • Credit: PITA may offer a credit or voucher that can be used towards future purchases or services.

Refund Denial

PITA reserves the right to deny refund requests in the following circumstances:

1. If the refund request does not meet the eligibility criteria specified in this policy.
2. If the refund request is made after the specified timeframe.
3. If there is evidence of misuse, abuse, or violation of the terms and conditions associated with the product or service.
4. If the refund request is deemed fraudulent or deceptive.

Changes to the Refund Policy

PITA may update or modify this refund policy from time to time. Any changes will be communicated through our website or other appropriate channels.

Customers are advised to review the refund policy periodically to stay informed about the current guidelines and procedures.

If you have any questions or require further assistance regarding our refund policy, please contact our PITA Manage at [https://www.pita.org.fj/contact-us/]. We are here to assist you and ensure your satisfaction with our products and services.

Effective Date: July 6, 2023